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FAQ

Frequently Asked Questions

What are hair extensions?
Adding hair to your own hair strand by strand via micro ring bonding, seamless tape in or clips. Extensions are usually applied by a stylist but non-permanent clip on hair extensions can be applied at home.

What makes Stay Beautiful Hair the best?
The most important things are choosing hair and the processing. Only the best raw/donated hair is chosen before it is treated. This is high quality, healthy and strong hair. This produces a higher grade of extensions hair that will last longer without tangling, splitting or drying.

European Remy Cuticle hair -The ultimate luxury in hair. The healthiest hair is hand-picked strand by strand. This ensures all cuticles are laying in the same direction. Our hair is superior quality, with a soft touch. Long lasting and tangle free.

How are hair extensions applied?

Tape on seamless hair extensions – This is our most popular product. The wefted part of the hair is made from a polyurethane really thin flat strip that is already pre-taped with a stick of double sided tape. You just pull the backing off and apply the hair. We recommend getting it done by a professional hair stylist who has done it before. They are undetectable as the hair lies flat to the head no one knows you are wearing them if they touch your head. They are very comfortable to wear and easy to apply.
Clip on hair extensions – If you are looking for a quick Do It Yourself hair extension system with no long-term bonding, then you have found it. Clip On Hair Extensions are easy to attach and can be perfectly matched with your own hair – giving you instant longer hair, low-lights, highlights, or added volume. Clips have been sewn onto human extensions hair. They are easy to insert and take out – This is perfect for a special occasion.
Micro ring hair extensions This method uses no glue, no heat and no remover. Small plastic circular links are used. Your own hair is pulled through in small pieces with a tool that looks like a crochet hook then the pre-tipped hair is put inside the link and it is squeezed tight. We recommend getting it done by a professional hair stylist who has done it before.

This is my first time – What do I do?
Choose whether you want to apply them yourself (clip on) or have a professional put them in (we might be able to recommend someone). Choose the style (tape in, clip on or micro rings), then choose a colour that matches your own hair (with our colour wheel) and a length (from 45cm to 55cm). With tape in and micro rings methods you need a professional or someone who is skilled with this. By purchasing the hair yourself, you are in charge of this very important decision.

What if you do not have stock? What is a back order?
If we do not have stock we can custom order for you. Back order is for a product which is temporarily out of stock but will be back in stock within 14 work days.

What colour should I choose?
When choosing a colour to match your own hair, choose a colour that matches your hair from the middle to the ends. Never buy hair the colour of your out growth as that is always darker. The blending of your hair on the bottom part is most important. We sell colour rings so you can get an exact match. Stay Beautiful Hair comes in many beautiful shades to choose from. All computer and cell phone monitors show colours differently. If you choose the wrong colour you may return your Stay Beautiful Hair Extensions for exchange within 7 days, as long as the quality/security seal is unbroken and they have NOT been worn.
NB! We cannot take back any hair that has been opened due to quality and hygiene reasons. So be 100% sure before opening the packet!

How much hair extensions do I need?
Each person is different depending on how thick the hair is wanted, where it is being placed, head size, how it is being applied, styled or cut etc. Since we cannot do a face to face consultation this is a guide only. If possible see a professional for guidance.

  • Seamless tape in: We recommend 1–2 packages for thin to medium of hair. One pack includes 40 strips which makes 20 sandwiches.
  • Clip in hair: We recommend 1 pack which includes 7 pieces. Thicker hair and fuller longer styles may need more.
  • Micro ring hair: We recommend 1-2 packages, especially if you buy 55cm and longer pre-tipped hair: 100 strand pieces.
  • You may need more hair if:
    Choosing 55cm or longer since you get more hair in length versus width and fullness.
    If your natural hair is thick or if you have heavy layers or a bob cut.

Will hair extensions damage my own hair & how do I care for them?
We believe that every technique used by a professional, for both the application and removal of the hair extensions, along with the proper maintenance done by the client, will not result in damaged hair. Extensions should not damage your hair if properly cared for and maintained. You must be careful when brushing – contact us  to buy your hair brush. If you have a tangle, hold the hair while you brush it especially if your hair is fragile. Have them redone about every 6 weeks. Caring for them is easy as each brand comes with care instructions.

Can I brush, curl blow dry and wash it?
Absolutely! This is your new hair. Curl it, straight it and have fun. Though you can wash every day you will find that your extensions hair will stay clean and curled for days. Please note hair will dry out sooner when using blow dryers and hot implements. Air drying is a great idea. We recommend applying a thermal protective spray prior to using styling tools such as blow dryers, flat irons, curling irons, and etc. to maintain the quality of your hair extensions. We also advise a lower heat setting when using styling tools to prolong the life of the hair. Lastly, make sure to avoid direct heat or contact on the application areas via bead/tape/bond to help ensure the longevity of the installation.

How do I wash my hair extensions?
Wash your hair in one direction. From top to bottom. Avoid washing hair upside down in the sink. Use shampoos and conditioners that are for dry hair and add the most moisture. Find our recommended products by contacting us & buy yours now. Wash hair right after swimming and add a leave in conditioner or moisturizer. When brushing your hair, start from the bottom and work your way up while holding the top part to keep it from shedding or stretching. NEVER BRUSH, COMB OR UNRAVEL WET HAIR.

Can I colour or perm the hair extensions?
Because the hair has been processed and sterilized we do not advise doing any more chemical treatments on it such as perm as it can easily be ruined or not come out the colour you want. If you do decide to it is best to use a semi-permanent colour or colour with conditioner and not peroxide.
The hair can be colored by a professional, but Stay Beautiful takes no responsibility of what happens thereafter as there is no guarantee they will come out the colour you want. Before coloring the entire set use the tester pieces that are included with your new hair.

What types of products should I use?
Moisture is the most important thing. Please do not use products for oily hair or strippers that take out chlorine or product build up. These leave the hair dry.  Use styling products that are zero alcohol. Products for dry hair are the best. We recommend using only our suggested hair care products. Spray in conditioners and treatments are wonderful for the ends.

You may go in swimming pools and hot tubs. It is best to wash hair right after swimming. Avoid getting hair in salt water as the salt can take all the moisture out of the hair and it tangle. Never braid your hair and go in salt water. It is best to wear it down. Add a spray in conditioner after swimming.

Will anyone know I am wearing hair extensions?
No one should be able to tell. Choosing the right colour is important. With the right application you’ll know they are there but no one else will.

How long will my hair extensions last?
Taking care of your hair extensions are extremely important as this will lengthen their lifespan. There are many factors. First you want to buy the very best Remy hair, use the right products and care for it properly so they will last longer. The best hair will tangle less and not shed as much. All human hair sold for hair extensions are processed and sterilized, colored, sometimes permed and is not raw hair, it does not have the natural oils your own hair does and dries out and thins from brushing over time. Even the best hair needs to be replaced. Each person is different, depending on climate, water, products used, care for the hair, brushing, using blow dryers and hot irons, how it was applied, swimming, how often washed, etc. Due to all these factors no one can give an exact amount of months hair will last – they can last for many months or be easily ruined if not cared for properly. On average our clients wear their hair extensions between 8 months up to 2 years.

Can I wear my hair extensions to bed?
We recommend taking clip on extensions out before your go to bed. This keeps the hair from tangling while sleeping and they are easy to put back in. The great advantage to clip on extensions is being able to take them off at night. When sleeping with tape in hair or micro ring hair we recommend taking them up in a bun or plait so it won’t tangle as you move in your sleep.

What does double drawn hair mean?
We are proud to say, Stay Beautiful Hair Extensions are all double drawn hair. This means that the hair is the same thickness from the top to bottom giving you full gorgeous hair!

How long does shipping take?
Delivery in South Africa is free and will take 1-2 working days via The Courier Guy.  All international deliveries will take between 3-10 working days via DHL.

How do I minimize shedding and tangling?
Slight shedding and tangling is normal for all hair extensions. You may experience shedding differently base on which installation method, texture of the extensions, and hair product you use. You can minimize shedding/hair-fallout, by maintaining your hair extensions with great care, make sure to brush them before and after use.

As for tangling, just like your own natural hair, hair extensions can and may tangle. Tangling can be cause by many reasons. Humid weather, using the wrong hair products, not enough maintenance, or using heat tools without heat protective products can cause tangling over time. To minimize tangling you can start with brushing your hair extension 2-3 times with a de-tangling brush which you can buy from Stay Beautiful Hair. Make sure any hair product you use is alcohol-free, sulfate-free, and paraben-free. These chemicals can dry out your hair extensions which lead to tangling and matting. Make sure to use thermal protective spray before styling with any heat tools. Develop a good night time routine. Brush your hair and put into a braid or a loose ponytail, you can also wear a silk cap before going to bed. Treat your hair extensions like your own hair, maintenance is the key to have long lasting hair extensions.

Do you have a refund policy?

No. Due to the fact that hair extensions are considered a hygienic product, we don`t accept any returns, but exchanges can be made if the security seal is not broken and the hair have not been worn. However, we guarantee that all of our products provided are of the highest quality as well as the most secure.

What forms of payment you accept?

We accept EFT, Pay Fast and Cash on delivery if you are in Potchefstroom.

CONTACT US if you have any more questions!